FAQs

Image titlefaq
The best way to reach us is to give us a ring at 61 2 9099 4880 or email us at auhelp@adenandanais.com. We are here Monday through Friday from 9am EST to 5pm to answer any and all questions or simply just to chat.
Yes, the aden + anais website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information.
We accept Visa and Mastercard.
Your credit card will be charged as soon as your order is processed.
Please contact customer service at auhelp@adenandanais.com or 61 2 9099 4880 to request your tracking information.
When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.
Sign up for our newsletter to be among the first to know when out-of-stock items are available again on adenanadanais.comau. Simply click “subscribe” at the top of the page and enter your email address.
Cotton muslin is a soft, breathable fabric that's ideal for your baby's delicate skin. It’s also incredibly easy to care for and gets even softer with each wash—two qualities every parent loves in a fabric. Click here for tips on how to keep your aden + anais muslin items looking fresh and new.
Our aden + anais clothing line tends to run a bit large. Click here to see our clothing size chart.
We worked with Ellen Gendler, M.D., a leading NYC dermatologist, to harness the hydrating properties of the “wonder fruit” pawpaw (Australian name for the fruit of the carica papaya plant). The result? A skin care line gentle enough for baby and effective enough for the whole family.
Each aden + anais skin care product should not be used after 24 months from the date it was opened.
The hair + body wash and ultra-gentle lotion are vegan products. The soothing ointment is not considered vegan because it contains beeswax (in place of petroleum).
No, we do not test our skin care products on animals.
The following ingredients are NOT used in aden + anais skin care:
Phthalates + parabens + sulfates + dioxanes + phosphates + added hormone disrupters + synthetic dyes + petroleum oils + triclosan + BPA + SLS + DEA + gluten and soy

soothing ointment:
Vegetable Oil, Canola Oil, Beeswax, Fragrance, Carica Papaya (Papaya) Fruit Extract, Euphorbia Cerifera (Candelilla) Wax, Rhus Succedanea Fruit Wax, Zinc Oxide, Tocopherol, Glycerin

ultra gentle lotion:
Water, Glycerin, Caprylic/Capric Triglyceride, Cetearyl Alcohol, Glyceryl Stearate SE, Fragrance, Helianthus Annuus (Sunflower) Seed Oil, Sorbitan Stearate, Carica Papaya (Papaya) Fruit Extract, Vitis Vinifera (Grape) Seed Oil, Butyrospermum Parkii (Shea) Butter, Ricinus Communis (Castor) Seed Oil, Hydrogenated Castor Oil, Beeswax, Copernicia Cerifera (Carnauba) Wax, Sclerotium Gum, Phenoxyethanol, Ethylhexylglycerin, Sodium Benzoate, Citric Acid

conditioner:
Water, Glyceryl Stearate SE, Cetearyl Alcohol, Amodimethicone, Fragrance, Behentrimonium Chloride, Carica Papaya (Papaya) Fruit Extract, Cetyl Esters, Glycerin, Hydroxyethylcellulose, Phenoxyethanol, Ethylhexylglycerin, Citric Acid

shampoo:
Water, Sodium Laurylglucosides Hydroxypropylsulfonate, Cocamidopropyl Hydroxysultaine, Glycerin, Sodium Methyl Cocoyl Taurate, Sodium Cocoyl Isethionate, Lauryl Gluco side, Fragrance, Carica Papaya (Papaya) Fruit Extract, Sodium Cocoamphoacetate, Ethylhexylglycerin, Guar Hydroxypropyltrimonium Chloride, Sodium Cocoyl Glutamate, Sodium Lauryl Glucose Carboxylate, Phenoxyethanol, Potassium Hydroxide, Citric Acid

bubble bath
Water, Decyl Glucoside, Sodium Laurylglucosides Hydroxypropylsulfonate, Glycerin, Fragrance, Disodium Cocoamphodiacetate, Sodium Cocoyl Isethionate, Carica Papaya (Papaya) Fruit Extract, Coco-Glucoside, Glyceryl Oleate, Phenoxyethanol, Aloe Barbadensis Leaf Juice, Ethylhexylglycerin, Xanthan Gum, Citric Acid

hair and body wash
Water, Decyl Glucoside, Disodium Cocoamphodiacetate, Sodium Laurylglucosides Hydroxypropylsulfonate, Sodium Cocoyl Isethionate, Cocamidopropyl Hydroxysultaine, Glycerin, Fragrance, Carica Papaya (Papaya) Fruit Extract, Coco-Glucoside, Glyceryl Oleate, Phenoxyethanol, Ethylhexylglycerin, Citric Acid

Gentle cleansing bar
Sodium Palmate (Palm Oil), Sodium kernelate (Palm Kernel Oil) and/or Sodium Cocoate (Coconut Oil), Water (Aqua), Glycerin, Sodium Cocoyl Isethionate, Stearic Acid, Fragrance (Parfum), Butyrospermum Parkii (Shea) Butter, Aloe Barbadensis (Aloe) Leaf Juice, Papaya (Carica Papaya) Leaf Extract, Sodium Chloride, Pentasodium Pentetate

Unscented cleansing bar
Sodium Palmate (Palm Oil), Sodium kernelate (Palm Kernel Oil) and/or Sodium Cocoate (Coconut Oil), Water (Aqua), Glycerin, Sodium Cocoyl Isethionate, Stearic Acid, Butyrospermum Parkii (Shea) Butter, Aloe Barbadensis (Aloe) Leaf Juice, Papaya (Carica Papaya) Leaf Extract, Sodium Chloride, Sodium Salts of Glutamic Amino Acid, Rosmarinus Officinalis (Rosemary) Leaf Extract

Our hair + body wash, shampoo, conditioner and bubble bath are all tear-free formulas.
loading
loading
Image title

free shipping

Free ground shipping on all consumer orders over $100
in Australia. For more information,
please visit shipping + returns.